Terms and Conditions

If you are dissatisfied with your order for any reason we will be happy to give you a full refund if you return the goods undamaged to us within 7 days.

Please notify us by email giving the reason why you are dissatisfied with the goods, before you return them (at your expense). Goods returned without prior notification will not be accepted.

Any personal information supplied to us will only be used to process your order. We do not share your information with any third parties. We respect your privacy and will do everything that we can to protect it.

We do not assume that all the products at Red Rata contain 100% natural ingredients nor are all of the ingredients organic. Our aim is to offer products that are made of ingredients that are as natural as possible however in some products there may be small amounts of synthetic ingredients for reasonable purposes. We study all of the ingredients in each product and will avoid anything that has potential for harm. However even some people can react to natural ingredients so if you are concerned please patch test first. Apply a small amount of the product on the inside of your arm and wait a couple of hours to see if any reaction occurs.

We guarantee all products sold at Red Rata are made in New Zealand.